Video Webcasting Services Overview
Corporate IT managers know the challenges of introducing and maintaining new platforms and applications. Qumu’s services organization offers a full set of services to insure that Qumu solutions are integrated effectively within the customer’s existing IT environment, thus maximizing return on investment and increasing business value. Our goal is to ensure that every customer achieves the full potential of their Qumu solution and is 100% satisfied with their investment. At Qumu, we believe that our most valued asset is our customers.
The key to our customer’s success begins with a robust and proven methodology. Our Qumu Enterprise Video Communication Methodology is based upon years of experience and includes a standardized set of structured processes, tools, services, best-practices and guidelines to insure a successful enterprise video communications Qumu implementation. Each phase of the methodology contains one or more services which are grouped together into specific service categories.
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We focus on the key tasks and project management requirements to successfully install, configure, implement and deploy the Qumu solution. Throughout the entire project lifecycle, a knowledge transfer process is provided to ensure that our customers can be as self sufficient as possible. Our team is staffed with world-class consultants, engineers and customer support specialists with extensive experience in broadcast, video on demand, networking and implementation practices. Our professionals utilize proven methodologies, tools, and services coupled with industry best-practices to insure projects and implementations are delivered on-time, on-budget, and with the right skills at the right time. |
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Qumu Event Support is a key broadcast service performed by Qumu webcast and technology consultants and is designed to ensure a successful live broadcast event. The service is a combination of a system health check and onsite or remote support for the duration of the broadcast. The service is typically used for large live broadcast events (example, all hands meeting). Qumu’s Event Support team can deliver the service for existing Qumu customers or for new accounts who have a “one time” event. Our team will work with you from the planning stage, through setup and right through the actual event. Our job is to assure the event goes flawlessly.
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Qumu can provide the complete solution including hosting, hardware behind your firewall, installation, and ongoing system monitoring and maintenance for one monthly fee. Our Managed Service offering takes all the burden off your internal resources and lets you get up and running quickly and painlessly. Qumu’s Managed Service option takes all the risk out of your enterprise video deployment and lowers your cost to get started. With our Managed Service Qumu takes responsibility for all the hardware and software and provides ongoing preventive maintenance and monitoring. |
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Designed to analyze and evaluate the business, functional, and technical video communication requirements, and determine how to achieve solutions which will obtain the greatest degree of value for the customer. We also consider the specific video communication use-case requirements to insure alignment and adoption of the solution with the customer’s business objectives. |
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Designed to tune, optimize and maintain peak performance of the Qumu system and associated operational solution components. Support also includes customer relationship management and maintenance services. |
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