Customers – Financial Services
For financial services companies, those who want to survive and thrive in today’s constantly changing environment need to move fast to keep up with customer demands, changing regulations and the risks of everyday business. We help financial services companies, including banking, investment and insurance organizations, find creative ways to increase efficiencies, reduce operating costs, and improve customer service through the use of enterprise video communications technology solutions.
In order to stay ahead, leading Financial institutions are embracing multi-facetted video visions: live webcasting, video conferencing, video on-demand, e-learning and digital signage. These are some leading financial service companies using Qumu solutions today:
One such market leader is Jyske Bank, a prominent European bank with over 3,700 employees and 130 branch offices. By leveraging Qumu, Jyske now fully embraces video, with a robust customer-facing multimedia infrastructure. Video content is leveraged for promo spots, product launches, special promotions, and news – revolutionizing the Jyske customer experience.
Jyske Bank Case Study: Jyske Bank Engages Customers With Qumu Enterprise Video
Jyske was experiencing increased pressure to innovate and stay ahead of the competition. The executive team had a vision to leverage video technology to achieve enhanced communications as well and a distinct market differentiation.
The Challenge
A multi-facetted video vision: Live webcasting, video conferencing, video on-demand, e-learning and digital signage. The challenge: implement this suite of robust offerings, catering to each use case and still maintain control across the network. A key element in solving this challenge is the need for a centralized management system that ties together the various video technologies. Similarly crucial is the ability to remotely control encoders, streaming servers, and manage the video delivery over a distributed CDN architecture that can support vast number of locations (130 branch offices).
Prior to selecting a solution, Jyske executed an extensive study to ascertain the various technologies available to cater to their respective video requirements. The result of their efforts was a 200 page paper filled with everything from existing capabilities to visions for the digital future. Jyske realized it needed a robust software platform that was flexible to interoperate with video architectures and 3rd party providers, while maintaining overarching control of the entire video lifecycle.
The Qumu Advantage
After careful evaluation, Jyske Bank determined that an integrated solution leveraging Qumu with its integrations into Envivio, CoolSign, and the StrataCache delivery network provided just the robust functionality they required. Qumu’s centralized control and management and its ‘plug-n-play’ into the WebSphere Portal enabled Jyske to implement its entire video vision.
Customer Focus
Jyske Bank now fully embraces video, with a robust customer-facing multimedia infrastructure. Video content is leveraged for promo spots, product launches, special promotions, and news – revolutionizing the Jyske customer experience. Additionally, the company regularly broadcasts multicast video, delivering live executive video communications to all employees simultaneously, and automatically archives those broadcasts for future video on-demand.
With its enhanced capabilities, Jyske Bank is now streaming video continuously every day of every week. This continues to expand their library of available videos on-demand, and through Qumu, the entire library and every video asset within it - remains easy to access, publish, manage, distribute, and report.
“Our executive team had a vision to leverage technology to set the company apart and differentiate our services, and video is a core part of this vision,” said Lars Aarup Jensen. “Feedback from our customers has been very positive, which is crucial in the competitive retail banking environment. Video is helping us accomplish our goal of being first to offer more advanced services to banking customers.”
Jyske Bank is also using video to distribute company information to its 4,000 employees that are based in Gibraltar, Switzerland, Holland, Spain, Germany, France, United Kingdom and Poland. The bank creates a hosted weekly video news magazine for employees via the company’s internal website. “Feedback from our employees has been fantastic,” said Jensen. “We are able to communicate more effectively and innovatively, which is building morale, strengthening relationships, and helping us to communicate consistently to all of our employees.”
Multimedia communications will continue to grow as a way for employees, customers, and partners to communicate and learn interactively
- Jyske Bank Video
- Jyske Bank opens its doors as a different bank.